This document describes how KEMITRAAN will accept, record, investigate, respond and resolve complaints made about its performance/services.
We value highly any complaint, take seriously and will treat confidentially and properly to find any resolution to your complaint. We will do our best to resolve any issues and we will also learn from time-to-time to improve our standard of services and performance
Kemitraan implements zero tolerance against fraud and corruption. As part of Kemitraan’s core values and governance, it is mandatory for all staff and participating organizations including vendors and grantees to commit to the prevention, deterrence and detection of bribery and corruption. Any fraud detected relating to project implementation is always followed up with zero tolerance.
Kemitraan comply with its social and environmental safeguarding policy. As part of Kemitraan’s core values and governance, it is mandatory for all staff and participating organizations including vendors and grantees to comply with Kemitraan’s social and environmental policy. Any non-compliance detected relating to project implementation is always followed up with swift action.
Kemitraan aims to provide all its stakeholders with the highest standards of services and compliance. If we and/or our implementing partners fail to provide this to you, we would appreciate it very much if you inform us so we can do our best to resolve any problems.
There are many ways you can make a complaint:
Complaint Handling Officer is the person responsible for handling complaints. He will notify the relevant person/unit within Kemitraan or its implementing partners in order to find a solution or resolve the matter.
Your complaint will be investigated in the following way:
Please note that if you are not satisfied with our response, or if you do not wish to file the complaint as described above, you may at any time communicate directly to the Senior Management or Executive Director:
Kemitraan Bagi Pembaruan Tata Kelola Pemerintahan Jl. Taman Margasatwa No. 26C, Ragunan, Pasar Minggu, Jakarta Selatan 12550 Telephone: +62-21-2278-0580 Fax: +62-21-781-2325 Email: complaint.handling@kemitraan.or.id Website: www.kemitraan.or.id
Perjanjian ini ditandatangani antara Green Climate Fund (GCF) dan KEMITRAAN. Perjanjian ini meresmikan akuntabilitas KEMITRAAN dalam melaksanakan proyek-proyek yang disetujui oleh GCF.
Untuk diketahui, GCF adalah dana khusus terbesar di dunia yang membantu negara-negara berkembang untuk mengurangi emisi gas rumah kaca dan meningkatkan kemampuan mereka dalam merespons perubahan iklim.
Dana ini dihimpun oleh Konvensi Kerangka Kerja PBB tentang Perubahan Iklim (UNFCCC) pada tahun 2010. GCF memiliki peran penting dalam mewujudkan Perjanjian Paris, yakni mendukung tujuan untuk menjaga kenaikan suhu global rata-rata di bawah 2 derajat celsius.
This agreement was signed between Green Climate Fund (GCF) and PARTNERSHIP. This agreement formalizes KEMITRAAN’s accountability in implementing projects approved by the GCF.
For your information, the GCF is the world’s largest special fund that helps developing countries reduce greenhouse gas emissions and increase their ability to respond to climate change.
These funds were collected by the United Nations Framework Convention on Climate Change (UNFCCC) in 2010. The GCF has an important role in realizing the Paris Agreement, namely supporting the goal of keeping the average global temperature increase below 2 degrees Celsius.